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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5407
Experience:  18+ years experience as Appliance Tech.
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I have an indesit washing machine on setting it on wash

Customer Question

i have an indesit washing machine on setting it on wash programme it adds water then stops whatever cycle i put it on
JA: Is your Indesit washer top or front loading? How old is it?
Customer: front loader approx 8 years old 6kg
JA: How long has this been going on with your Indesit washer? What have you tried so far?
Customer: today i put 3 towels in set to wash and thats it
JA: Anything else we should know to help you best?
Customer: no nothing i am puzz;led as it worked fine last time
Submitted: 16 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 16 days ago.

Good evening,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 16 days ago.
i cannot open door as programme has started
Expert:  KevinWhiteJA replied 16 days ago.

Sorry, I am not available for phone calls however, I am happy to help via chat.

If someone else is available for calls, they will call you.

Expert:  KevinWhiteJA replied 16 days ago.

OK, I understand.

Can you attach an image of the control ?

Customer: replied 16 days ago.
i have just been charged £16 on top of my trial i did not get a phone call so i cancelled and on top of that my kitchen is fllooded so i do not think i should be charged for a service i did not receieve (irate)
Expert:  KevinWhiteJA replied 16 days ago.

I understand your frustration however, I asked for the model number and then even asked for the image of the control.

I was waiting for your response so I can help you.

For payments etc. please contact customer support as I can only provide technical assistance and do not deal in payments.

Expert:  KevinWhiteJA replied 16 days ago.

Without the information requested in my previous response, I can only give you a general answer, but I hope this helps.

Please try this:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates, then reconnect everything and plug it back.

Then remove the top off the appliance and locate the pressure switch with thin hose attached to it.

Now, remove this hose and blow through it, make sure it is not clogged.

Then with the top off the appliance, locate the hoses going into dispenser and clean them completely.

Also clean the inlet hose and inlet valve.

Then try a empty program on its hottest setting and it should work.

If the issue is still there then I am afraid the motor and/or control is faulty and will need replacement.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful evening.

Thank you.