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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5398
Experience:  18+ years experience as Appliance Tech.
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Fridge Freezer: Freezer working good but fridge not getting

Customer Question

Fridge Freezer: Freezer working good but fridge not getting very cold whatever the setting.
JA: What's the brand and model of your fridge? How old is it?
Customer: Neff fridge freezer but I can't see a model number
JA: How long has this been going on with your Neff refrigerator? What have you tried so far?
Customer: It has been switched off for a few months. Turned it on again a few days ago and freezer is good not the fridge
JA: Anything else we should know to help you best?
Customer: I have tried all the settings but it makes no difference. I can't see anything else I can do.
Submitted: 14 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 14 days ago.

Good afternoon,

You have reached justanswer.co.uk, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.