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Erdal Zal
Erdal Zal,
Category: Appliance
Satisfied Customers: 4117
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I have a fault on the machine saying Drum clean, mixed load,

Customer Question

Hi i have a fault on the machine saying Drum clean, mixed load, and symbol saying door locked but its cnot its open is there something i need to do to clear this fault please
JA: What's the brand and model of your appliance? How old is it?
Customer: ok i will find out and get back to you thank you
JA: How long has this been going on? What have you tried so far?
Customer: all i have is waw28750GB
JA: Anything else we should know to help you best?
Customer: Type WNM64
Submitted: 21 days ago.
Category: Appliance
Expert:  Erdal Zal replied 21 days ago.

Good Day

Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding.
I'm sorry I can't make a call, but another expert can do it for you if you want. I will try to help you as best I can via chat.
I am sorry that you faced this problem!

Please describe me the marriage number which is written on the Turkish. So I have an overview of which device you have exactly. Please also describe to me exactly what is not working on the device now. For example, if you start the Spin and Drain program, the door would have to be locked first and then the drain pump would work at the bottom right and the drum would also start to rotate. Is this happening?

Please feel free to continue this topic if you have any further questions. I would be very happy to help you!
With best regards,

Customer: replied 21 days ago.
Hi Erdal hope you are well. the only id i have is WAW28750GB/12 9804 200121 type WNM64 is this helpful Regards Nigel
Expert:  Erdal Zal replied 21 days ago.

And now describe to me exactly what problem you have with the device. What happens when you start the programme Spin and drain?

Customer: replied 21 days ago.
The door lock symbol is saying locked but it isn’t and saying Drum clean, mixed load
Expert:  Erdal Zal replied 21 days ago.

Then it is very likely that the electric door lock is no longer in order. If it is indicated as locked and causes such an error, then it is most likely defective. Would you like to replace it yourself or where to book a repair appointment? Please also try this: switch off the power supply to the unit for at least 2 hours. Also testify a reset of the control board. If it was just a fault, it would reset itself.

Customer: replied 21 days ago.
ok thank you i will try this and if this does not clear the fault i will be back in touch thank you for your help
Expert:  Erdal Zal replied 21 days ago.

Please I wish you the best of luck and success in doing so. You can write a message again at any time. I am always at your disposal. You can always take my help. You are always welcome to

Customer: replied 21 days ago.
Thank you again my friend have a good day
Expert:  Erdal Zal replied 21 days ago.

Thanks you too