Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding. I'm sorry I can't make a call, but another expert can do it for you if you want. I will try to help you as best I can via chat. I am sorry that you faced this problem!
There is a very high probability that the door seal is no longer in order. If the door seal becomes porous or not properly sealed then it says as much a mistake as you describe it. You need a new door seal. If you want I can send you a link where you can order a replacement door seal. Or would you like to book a repair appointment?
Please feel free to continue this topic if you have any further questions. I would be very happy to help you! With best regards, Erdal
Which door seal do you need? For the freezer or for the refrigerator?
Here is a link with the matching spare part: https://www.bekospares.co.uk/freezer-door-gasket/product.pl?pid=2903476