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Erdal Zal
Erdal Zal,
Category: Appliance
Satisfied Customers: 4072
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The coating on my hand mixer has gone all sticky and

Customer Question

The coating on my hand mixer has gone all sticky and strange.
JA: What's the brand and model of your mixer? How old is it?
Customer: I can’t see the model. It’s a few years old but went strange almost immediately.
JA: How long has this been going on with your mixer? What have you tried so far?
Customer: There’s not much I can do. Can I upload a picture.
JA: Anything else we should know to help you best?
Customer: I bought it from Lakeland.
Submitted: 11 days ago.
Category: Appliance
Expert:  Erdal Zal replied 11 days ago.

Good Day

Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding.
I'm sorry I can't make a call, but another expert can do it for you if you want. I will try to help you as best I can via chat.
I am sorry that you faced this problem!

Depending on age and use, the coating can change or behave. But I can't imagine being sticky now? Did you clean it up extensively? Can you give me the model number and manufacturer?

Please feel free to continue this topic if you have any further questions. I would be very happy to help you!
With best regards,

Customer: replied 11 days ago.
Dualit hand mixer.
Expert:  Erdal Zal replied 11 days ago.

Do you have a stainless steel case or a plastic one? They came in different types.

Customer: replied 11 days ago.
Expert:  Erdal Zal replied 11 days ago.

It may be that the plastic casing loses its shine or becomes a little rougher. If it is sticky then it may have food residue. Have you really cleaned it thoroughly?

Customer: replied 11 days ago.
It’s not dirty!! The coating became sticky and unclean able.
Expert:  Erdal Zal replied 11 days ago.

Then I am really sorry but there is no way to get this shine and original condition back. If it still does not go away after cleaning, then the plastic housing is defective. I agree with you. But there are no spare parts or casings for these models. If you could give me the exact model number, I would check again to see if there is a complete package on the housing or not.

Customer: replied 11 days ago.
I can’t read it.
Expert:  Erdal Zal replied 11 days ago.

If I just write the model number you gave me, there are different types and models. I really cannot know which model you have. It will be very complicated for me to give you a hundred per cent suggestion if I don't know exactly which model you have.

Customer: replied 11 days ago.
Could it be HMR2
Customer: replied 11 days ago.
I think it is HMR2
Expert:  Erdal Zal replied 11 days ago.

That's right. I have already looked and there are no spare parts or complete housings available. I am really very sorry.

Customer: replied 11 days ago.
will they replace it. I expected better from Dualit.
Expert:  Erdal Zal replied 11 days ago.

I'm really very sorry but unfortunately I can't help it and you can't help it either. Nevertheless, I wish you the best of luck and success with the new device. You can always write me again if you need any information. I am always at your disposal.