Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding. I'm sorry I can't make a call, but another expert can do it for you if you want. I will try to help you as best I can via chat. I am sorry that you faced this problem!
First, please give me the manufacturer and model number of your device so that I have an overview of which device you have. Otherwise it will be difficult for me to give you 100 percent suggestions. Or you can send me a photo of your control panel and display when it is switched on. You can attach photos below the right side of the text box with attachments. If you can't get the door open, there are several reasons. It could be that it is defective. It is possible that there is still some water left in the device. But it can also be that you have activated the parental controls.
Please feel free to continue this topic if you have any further questions. I would be very happy to help you! With best regards, Erdal