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Erdal Zal
Erdal Zal,
Category: Appliance
Satisfied Customers: 4091
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I have just moved in to a new house and there is no manual

Customer Question

I have just moved in to a new house and there is no manual with the Bosch Logik cooker and I do not understand the symbols. Could you assist with this? Both the oven and the hob are turned on at the mains but apart from
JA: Is your Bosch oven gas or electric? How old is it?
Customer: Sorry I didn't finish that email. I was about to say that there is no sign of life on the hob apart from a symbol of a key on the far left of the hob. I don't know how old it is but the number on the inside of the oven is: HBN331E3B/06 9801 100154. Can you assist?
JA: The Appliance Technician can walk you through this; I'll connect you shortly. How long has this been going on with your Bosch oven? What have you tried so far?
Customer: I moved in about 2 weeks ago and I've only just started applying my mind to the problem
JA: Anything else we should know to help you best?
Customer: I don't think so.
Submitted: 15 days ago.
Category: Appliance
Expert:  Erdal Zal replied 15 days ago.

Good Morning

Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding.
I'm sorry I can't make a call, but another expert can do it for you if you want. I will try to help you as best I can via chat.
I am sorry that you faced this problem!

here is a link for you with the instruction manual. If you see a key symbol then it is definitely a child lock has been activated. Here is the link with the instruction manual. Please open it and read it through.

Please feel free to continue this topic if you have any further questions. I would be very happy to help you!
With best regards,

Customer: replied 15 days ago.
But there are no instructions for the hob which is the main problem.
Expert:  Erdal Zal replied 15 days ago.

I have only sent you an instruction manual according to your information. I do not have an overview of which device you own. I can only reply if you give me the correct information about which machine you own. Please give me the E number of the correct unit so that I can give you the correct instruction manual.

Customer: replied 15 days ago.
The number on the inside of the Bosch electric oven is: HBN331E3B/06 9801 100154
Expert:  Erdal Zal replied 15 days ago.

Yes, I also sent you the operating instructions for the oven. But if you have a problem with the Prophet, you must give me the number of the hob, which I will then send separately.