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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5418
Experience:  18+ years experience as Appliance Tech.
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I have a Hoover washing machine with care dose but it keeps

Customer Question

I have a Hoover washing machine with care dose but it keeps filling with water and I have no fabric conditioner or detergent left in the draw only it full of water and advice on how to stop this please ?
JA: Is your Hoover washer top or front loading? How old is it?
Customer: Front loading and 2 months old
JA: How long has this been going on with your Hoover washer? What have you tried so far?
Customer: Cleaning the draw but it's still happening
JA: Anything else we should know to help you best?
Customer: No Would like to know how to stop it from happening
Submitted: 18 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 18 days ago.

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 18 days ago.
DWOAD69AHF3/1-80
Expert:  KevinWhiteJA replied 18 days ago.

Thank you for the model number.

So after wash is complete the water is left in the drawer ?

Customer: replied 18 days ago.
with no fabric conditioner or detergent in it
Expert:  KevinWhiteJA replied 18 days ago.

The clothes come out clean ?

Customer: replied 18 days ago.
Sometimes
Customer: replied 18 days ago.
It says it should last for 20 washes tho
Expert:  KevinWhiteJA replied 18 days ago.

What should last for 20 washes ?

Customer: replied 18 days ago.
The fabric conditioner and detergent
Expert:  KevinWhiteJA replied 18 days ago.

Detergent and fabric conditioner will always last for one single wash.

Customer: replied 18 days ago.
This machine has it where you fill the drawer with slot of fabric conditioner and detergent it an auto dose machine
Customer: replied 18 days ago.
Slot*
Customer: replied 18 days ago.
A lot*
Expert:  KevinWhiteJA replied 18 days ago.

It may be a pressure switch or water inlet valve issue as the clothes are not coming out clean.

As it is still under warranty you will have to contact Hoover and get it repaired.

Expert:  KevinWhiteJA replied 18 days ago.

Opening the appliance and DIY will void off warranty which I believe you do not want.

Customer: replied 18 days ago.
Ok thanks for your time today
Expert:  KevinWhiteJA replied 18 days ago.

You're welcome and Good Luck.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.