How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5427
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

The water coming in is not taking the washing powder. I have

Customer Question

The water coming in is not taking the washing powder. I have to put a jug of water in.
JA: Is your washer top or front loading? How old is it?
Customer: It is a LINDO 300. FRONT LOADER. We bought it on 02/12/2019
JA: How long has this been going on with your washer? What have you tried so far?
Customer: It started yesterday.I opened the drawer and the powder was set. Same thing today.so I poured in a jug of hot water. When the water went in after it was coming through.
JA: Anything else we should know to help you best?
Customer: Every else is working perfectly
Submitted: 19 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 19 days ago.

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 19 days ago.
LINDO300 I AM WASHING AT THR MOMENT SO I CAN'T OPEN THE DOOR
Expert:  KevinWhiteJA replied 19 days ago.

OK and water pressure is fine ?

Customer: replied 19 days ago.
I do not want to pay €18 Thank you
Customer: replied 19 days ago.
Water pressure is fine
Expert:  KevinWhiteJA replied 19 days ago.

That is automated and I am happy to help via chat.

Customer: replied 19 days ago.
I am trying to find out why the powder is not going out but will go if I pour in water.the water pressure is fine
Customer: replied 19 days ago.
What is the verdict please
Expert:  KevinWhiteJA replied 19 days ago.

This indicates the pressure switch is jammed.

Please try this to solve the issue:

You will have to unplug the appliance and pull it out.

Then remove the top off the appliance and locate the pressure switch with thin hose attached to it.

Now, remove this hose and blow through it, make sure it is not clogged.

Then with the top off the appliance, locate the hoses going into dispenser and clean them completely.

Also clean the hose that goes from dispenser to the drum, make sure it is not clogged.

This VIDEO will give you an idea on how it’s done.

After you have cleaned everything then reconnect and plug it back, problem should be solved.

Please let me know how it goes.

Expert:  KevinWhiteJA replied 19 days ago.

That should solve the problem however, if the issue is still there then pressure switch will need replacement.

I hope this helps, please do not hesitate to ask any follow up questions.
I hope you enjoyed your experience with justanswer.co.uk today.
Have a wonderful evening.
Thank you.