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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5385
Experience:  18+ years experience as Appliance Tech.
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My dishwasher tablet isn't dissolving, I'm not sure which

Customer Question

My dishwasher tablet isn't dissolving
JA: What's the brand and model of your dishwasher? How old is it?
Customer: I'm not sure which model it is, how do I check? I think it's 5 years old
JA: How long has this been going on with your dishwasher? What have you tried so far?
Customer: Just 1 day, I just tried to put it on a different setting wash And it didn't work
JA: Anything else we should know to help you best?
Customer: I don't think so
Submitted: 9 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 9 days ago.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 9 days ago.
File attached (6SGPLQ3)
Customer: replied 9 days ago.
Is this the correct label?
Expert:  KevinWhiteJA replied 9 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Expert:  KevinWhiteJA replied 9 days ago.

Yes that is correct.

Customer: replied 9 days ago.
thank you!
Expert:  KevinWhiteJA replied 9 days ago.

The model number is *****

Expert:  KevinWhiteJA replied 9 days ago.

Please try this:

You will have to unplug the appliance and pull it out, then tip it backwards by around 45 degrees so excess water drains off completely.

After you have done this, check the drain hose where it connects to house drain and make sure it is not clogged.

Then please clean the mesh filter from inside and make sure it is not blocked.

Now, reconnect everything and plug it back; select any program.

It should work however, if the problem occurs again you will have to replace the inlet valve and/or pressure switch.

Expert:  KevinWhiteJA replied 9 days ago.

That should solve the issue however, if the problem is still there then I am afraid water inlet valve will need replacement.

I hope this helps, please do not hesitate to ask any follow up questions.
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