Appliance Repair Questions? Ask a Technician for Answers ASAP
My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
To help me better assist you, please provide its complete PNC number (starts with 9...) and model number.
OK, no problem.
This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.
Please try this:
Leave it unplugged and empty with door open for around 24-36 hours.
Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.
The problem should be resolved.
However, if the issue appears again then the problem is with defrost operation.
You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.
That should solve the issue however, if the problem is still there then you may have to replace the thermostat.
I hope this helps, please do not hesitate to ask any follow up questions.
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Have a wonderful day.