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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5436
Experience:  18+ years experience as Appliance Tech.
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My freezer is like there are icicles forming, Zanussi, For a

Customer Question

My freezer is like there are icicles forming
JA: What's the brand and model of your freezer? How old is it?
Customer: Zanussi
JA: How long has this been going on with your Zanussi freezer? What have you tried so far?
Customer: For a few weeks
JA: Anything else we should know to help you best?
Customer: the alarm keeps beeping
Submitted: 20 days ago.
Category: Appliance
Customer: replied 20 days ago.
This what it looks like
Expert:  KevinWhiteJA replied 20 days ago.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete PNC number (starts with 9...) and model number.

Customer: replied 20 days ago.
I need to find it and will send asap
Customer: replied 20 days ago.
It is a larger one with 5 drawers and 2 flaps
Expert:  KevinWhiteJA replied 20 days ago.

OK, no problem.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

Expert:  KevinWhiteJA replied 20 days ago.

That should solve the issue however, if the problem is still there then you may have to replace the thermostat.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful day.

Thank you.

Customer: replied 20 days ago.
I will try that
Expert:  KevinWhiteJA replied 20 days ago.