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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5407
Experience:  18+ years experience as Appliance Tech.
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I have a neff built-in oven & combi microwave in my kitchen

Customer Question

I have a neff built-in oven & combi microwave in my kitchen & after grilling some bacon I lifted the tray & some fat spilled over & down bete
JA: Is your Neff oven gas or electric? How old is it?
Customer: Sorry didn’t finish my query to continue - down between the glass on my oven. I have looked at the manual, but as I live on my own do not think I can manage to get the oven door off to clean it,
JA: How long has this been going on with your Neff oven? What have you tried so far?
Customer: I had my new oven &microwave fitted last July 2020. I haven’t tried anything yet as I have tried but not managed to get the oven door off to clean between the 2 layers of glass, it really is too heavy on my own.
JA: Anything else we should know to help you best?
Customer: I really need someone to come from Neff to get the oven door off. The oven is insured with Neff.
Submitted: 15 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 15 days ago.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 15 days ago.
I hope this is the right number - B3ACE4HNOB/03 HD-9801. ZNO-01331
Expert:  KevinWhiteJA replied 15 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Expert:  KevinWhiteJA replied 15 days ago.

Sorry, I am not available for phone calls however, I am happy to help via chat.

If someone else is available for calls, they will call you.

Customer: replied 15 days ago.
No thank you don’t ring me I didn’t realise there was a charge, leave the query for now and cancel the £5 as well please.
Expert:  KevinWhiteJA replied 15 days ago.

For payments etc. please contact customer support as I can only provide technical assistance and do not deal in payments.

Expert:  KevinWhiteJA replied 15 days ago.

If you remove the door or take off the glass to clean it that will void off the warranty.

You may try a self clean function and see if it works.

This appliance is still under warranty hence, it will be better to contact Neff and get it repaired under warranty.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

Customer: replied 15 days ago.
Just cancel all charges please including a phone call and JustAnswer as I haven’t had any satisfactory outcome to my query, therefore, no charges should be made, thank you.
Expert:  KevinWhiteJA replied 15 days ago.

Please read and follow my previous advise.

As I said earlier for cancellations, payments etc. please contact customer support as I can only provide technical assistance and do not deal in payments.

If there is anything else I can help you with, please let me know.

Cheers