Appliance Repair Questions? Ask a Technician for Answers ASAP
My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).
Thank you for the model number.
If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.
Sorry, I am not available for phone calls however, I am happy to help via chat.
If someone else is available for calls, they will call you.
For payments etc. please contact customer support as I can only provide technical assistance and do not deal in payments.
If you remove the door or take off the glass to clean it that will void off the warranty.
You may try a self clean function and see if it works.
This appliance is still under warranty hence, it will be better to contact Neff and get it repaired under warranty.
I hope this helps, please do not hesitate to ask any follow up questions.
I hope you enjoyed your experience with justanswer.co.uk today.
Have a wonderful day.
Please read and follow my previous advise.
As I said earlier for cancellations, payments etc. please contact customer support as I can only provide technical assistance and do not deal in payments.
If there is anything else I can help you with, please let me know.