How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5390
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

My dishwasher is 10.5 years old. The Upper Arm has fallen

Customer Question

My dishwasher is 10.5 years old. The Upper Arm has fallen into the body of the machine, together with one grey plastic fitting. The book says the arm can be removed for cleaning and screwed back. I cannot see that what I have will screw back. Have checked cup filter at the bottom and no other parts are in there. Thanks, *****
JA: What's the brand and model of your dishwasher?
Customer: Bosch No. on instruction booklet 9000 530 626(9002)
JA: How long has this been going on with your Bosch dishwasher? What have you tried so far?
Customer: Yesterday. Have taken out both racks and tried to attach the arm, but cannot kneel, so difficult to see. The plastic piece I have will only fit the hole in the Arm one way.
JA: Anything else we should know to help you best?
Customer: Sorry that's all I can say
Submitted: 11 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 11 days ago.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (starts with E nr, from the label/rating plate located inside the door).

Customer: replied 11 days ago.
I have ot go downstairs to get it
Expert:  KevinWhiteJA replied 11 days ago.

OK.

Customer: replied 11 days ago.
E No. SGS45C12GB/16 Quite difficult to see, maybe the GB could be C8
Customer: replied 11 days ago.
Am I still connected?
Expert:  KevinWhiteJA replied 11 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 11 days ago.
Can I ask how it's going, please?
Expert:  KevinWhiteJA replied 11 days ago.

Sorry Brenda, it seems my question did not go through earlier.

Here it is again:

Please check the IMAGE attached, part#610 is the upper spray arm.

If you check this IMAGE you will see all the spares of upper arm, please let me know if any of them is missing.

Customer: replied 11 days ago.
Thanks, ***** ***** only the Arm and the wheel with tube attached that goes up the centre hole. There is nothing else in the machine or filter.
Expert:  KevinWhiteJA replied 11 days ago.

OK, you will have to replace this part with a new one.

The part is available here on Bosch spares for £26 + repair charges (£99 if done by Bosch).

However, I believe you can fit it yourself.

Customer: replied 11 days ago.
I just wonder what has happened to the bits that are missing. Many thanks, ***** ***** take it from here.
Expert:  KevinWhiteJA replied 11 days ago.

May be either that went through the drain filter.

You're welcome and Good Luck.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful evening.

Thank you.