Appliance Repair Questions? Ask a Technician for Answers ASAP
My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).
This is not a live chat service as we are not always available and sometimes we are helping numerous customers at the same time.
However, I will try to assist you as soon as I can.
If you do not have the model number please provide an image of the control.
If you are on a computer, use the blue document with up arrow symbol by the send to load Images/Photos/Pictures.
You have to write a word in the message box like "Pic 1" then choose only one picture then send, as it will not let you do several at once.
On mobile phone, you should be able to respond to a text with pictures.
Please only add one at a time.
Thank you very much.
Sorry I now got your previous message with SCT71800S1 model number.
This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.
The noise you hear may be coming from fan hitting ice inside the rear of the appliance.
Please try this:
Leave it unplugged and empty with door open for around 24-36 hours.
Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.
The problem should be resolved.
However, if the issue appears again then the problem is with defrost operation.
You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.
I hope this helps, please do not hesitate to ask any follow up questions.
I hope you enjoyed your experience with justanswer.co.uk today.
Have a wonderful day.
That will cost around £110 including repair charges.
I am glad, I could help.
You're welcome and Good Luck.