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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5436
Experience:  18+ years experience as Appliance Tech.
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My Bosch washer is stuck with a key on the screen but is

Customer Question

Hi my Bosch washer is stuck with a key on the screen but is unlocking but won’t start a wash what do I do
JA: Is your Bosch washer top or front loading? How old is it?
Customer: Front loading and 2 years old it is one with the touch screen start and pause
JA: How long has this been going on with your Bosch washer? What have you tried so far?
Customer: It has only just happened today, it would not unlock last night so I did the emergency unlock at the bottom and now it won’t lock the washer or start a wash it’s like it is stuck
JA: Anything else we should know to help you best?
Customer: No that’s all the info I have
Submitted: 20 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 20 days ago.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (starts with E nr).

Customer: replied 20 days ago.
Where is the model number
Expert:  KevinWhiteJA replied 20 days ago.

Sorry, I am not available for phone calls however, I am happy to help via chat.

If someone else is available for calls, they will call you.

Customer: replied 20 days ago.
I can’t find the model number
Expert:  KevinWhiteJA replied 20 days ago.

If you do not have the model number please attach an image of the control.

The model number is ***** on the label/rating plate located inside the door.

Customer: replied 20 days ago.
WAN28080GB/28
Expert:  KevinWhiteJA replied 20 days ago.

Thank you.

Please press and hold the SPIN SPEED and READY IN buttons together for around 10 seconds to unlock the control.

Customer: replied 20 days ago.
The washer door is unlocked already it just won’t lock to do a wash, I have just tried what you said and it’s not working
Expert:  KevinWhiteJA replied 20 days ago.

OK, can you please attach an image of the control with the error code ?

Customer: replied 20 days ago.
Thzank you all working now
Expert:  KevinWhiteJA replied 20 days ago.

Glad it is sorted :)

You're welcome and Good Luck.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.