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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5439
Experience:  18+ years experience as Appliance Tech.
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I have an error 28 come up on my machine what’s the reason

Customer Question

I have an error 28 come up on my machine what’s the reason please
JA: What's the brand and model of your appliance? How old is it?
Customer: Bush washer not sure of age
JA: How long has this been going on with your washer? What have you tried so far?
Customer: tried disconecting applience
JA: Anything else we should know to help you best?
Customer: the door wouldn’t open but with turning it off for a while then reconnect was able to open door have tried to do another wash but still has errorb28 on it
Submitted: 21 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 21 days ago.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 21 days ago.
HW601460D
Customer: replied 21 days ago.
Don’t know really how old the machine is
Expert:  KevinWhiteJA replied 21 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Expert:  KevinWhiteJA replied 21 days ago.

Sorry, I am not available for phone calls however, I am happy to help via chat.

If someone else is available for calls, they will call you.

Customer: replied 21 days ago.
Can you tell by model no how old it is please
Expert:  KevinWhiteJA replied 21 days ago.

Not from the model number however, I can tell from the serial number.

Customer: replied 21 days ago.
This has been a very good machine not much gone wrong with it
Expert:  KevinWhiteJA replied 21 days ago.

I understand, do you have the serial number ?

Customer: replied 21 days ago.
CEOJC4E sorry the writing is too small and I have my glasses on
Customer: replied 21 days ago.
Can’t read the rest of the serial no
Expert:  KevinWhiteJA replied 21 days ago.

OK, this indicates a communication problem between the main control board and motor.

Are you willing to carry out replacement yourself ?

Customer: replied 21 days ago.
Will send the serial no as soon as my son is up as I can’t seem to read the no myself sorry
Customer: replied 21 days ago.
I’m in my eighties and I don’t think I can so this how much will it cost for engineer to come out and the part for the washer please
Expert:  KevinWhiteJA replied 21 days ago.

Sorry stepped away for few minutes.

Expert:  KevinWhiteJA replied 21 days ago.

The cost of repair will be around £180 including repair charges.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

Customer: replied 21 days ago.
Would it be cheaper to buy a new washer than pay engineer and new part please let me know how much repairs I’ll cost
Customer: replied 21 days ago.
Thank you for your help and being so understanding
Expert:  KevinWhiteJA replied 21 days ago.

If it is more than 7-10 years old then yes it will be better to buy a new appliance.

Expert:  KevinWhiteJA replied 21 days ago.

I am glad, I could help.

You're welcome and Good Luck.

Cheers