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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5431
Experience:  18+ years experience as Appliance Tech.
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The cups are not getting clea there is salt and tablets in

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The cups are not getting clea there is salt and tablets in and hot wash is there anything else I need to lookat
JA: What's the brand and model of your appliance? How old is it?
Customer: Zanussi 3 years old cups and dishes not getting clean drain and filter clean salt in dispenser tablets also holes in arms cleaned
JA: How long has this been going on with your Zanussi dishwasher? What have you tried so far?
Customer: We have just started using it again as our lounge was close due to Covid instructions it is only used 2-3 times a week for the last 3 weeks.
JA: Anything else we should know to help you best?
Customer: Only that this has not happened before and has been cleaned completely

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its PNC number and complete model number (from the label/rating plate located inside the door).

Customer: replied 19 days ago.

Thank you.

Do you get any beep sounds or any flashing lights ?

The dishes are warm when you open the appliance at the end of program ?

Customer: replied 19 days ago.
The hot wash ends and the door opens automatically it and it is hot inside
Customer: replied 19 days ago.
No we don’t get beeps or flashes on this model the controls are on the top of the door

OK, you may try to clean the drain filter and check the drain hose where it connects to house drain for any clogs.

Then run a empty wash program on its hottest setting.

Let it complete then clean the dishwasher and try again.

If the issue is still there I am afraid the aquastop valve is faulty and will need replacement.

Customer: replied 19 days ago.
Thank you for help we will try this and at least we will know what expect thank you again.

The aquastop valve is available for £55 + repair charges.

You may contact Zanussi and check if they can offer a fixed price repair.

You're welcome and Good Luck.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful day.

Thank you.


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