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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5387
Experience:  18+ years experience as Appliance Tech.
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Error code 15 and a tap symbol is showing in the display of

Customer Question

Error code 15 and a tap symbol is showing in the display of Neff dishwasher. What does this mean?
JA: What happened just before your Neff dishwasher displayed this message?
Customer: It was completing a programme and this message came up as programme was completed
JA: How long has this been going on with your Neff dishwasher? What have you tried so far?
Customer: This is a new issue. I have tried to clear the display by holding button but that does not do anything
JA: Anything else we should know to help you best?
Customer: Dont think so.
Submitted: 10 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 10 days ago.

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 10 days ago.
S41M63N1GB/B4 FD9509 I have to go out now and will not be able to respond until about 12.30
Expert:  KevinWhiteJA replied 10 days ago.

Thank you for the model number.

E15 indicates water has leaked in the base of appliance and activated the anti-flood device.

You will have to unplug the appliance and pull it out, then tip it backwards by around 45 degrees so excess water drains off completely.

After you have done this, check the drain hose where it connects to house drain and make sure it is not clogged.

Then please clean the mesh filter from inside and make sure it is not blocked.

Now, reconnect everything and plug it back; select any program.

It should work however, if the problem occurs again you will have to check what is causing the leak.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.