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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5386
Experience:  18+ years experience as Appliance Tech.
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Awe have a hover washing machine just a year old and the

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Awe have a hover washing machine just a year old and the door has come off at the hinges.We need to repaired it. Urgently. My telephone no is07834412160
JA: Is your washer top or front loading?
Customer: Yes
JA: How long has this been going on with your washer? What have you tried so far?
Customer: It has just happened.My wife has ahlziemers and I think she damaged it. It has come off altogether now
JA: Anything else we should know to help you best?
Customer: Not really we need to have it repaired asap

Good morning,

You have reached justanswer.co.uk, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 9 days ago.
DXOC810AFN3/1-80

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Sorry, I am not available for phone calls however, I am happy to help via chat.

If someone else is available for calls, they will call you.

If the door has come off completely and you are unable to screw it back then I am afraid the Hinges will need replacement.

You may contact Hoover at 03444 995599 and check if they can cover this under warranty due to the pandemic situation last year.

The cost of repair will be around £120 including repair charges if repaired out of warranty.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

KevinWhiteJA and 2 other Appliance Specialists are ready to help you