Appliance Repair Questions? Ask a Technician for Answers ASAP
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My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).
How old is it ?
Thank you for the model number.
If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.
Sorry, I am not available for phone calls however, I am happy to help via chat.
If someone else is available for calls, they will call you.
It seems this appliance has two issues, the control board is faulty and will need replacement.
If the drum is banging then the belt may have snapped and will need replacement.
Are you willing to carry out replacement yourself ?
OK, no problem, I understand.
You may contact Beko and check if they can offer a fixed price repair.
The cost of repair will be around £150 including repair charges.
I hope this helps, please do not hesitate to ask any follow up questions.
I hope you enjoyed your experience with justanswer.co.uk today.
Have a wonderful day.
I am glad, I could help.
You're welcome and Good Luck.