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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5390
Experience:  18+ years experience as Appliance Tech.
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I have a Beko tumble dryer that won't stay on - I have to

Customer Question

I have a Beko tumble dryer that won't stay on - I have to keep pushing the button to start it until it decides it wants to stay tumbling the wet washing. The light inside the drum is flashing when I open the door too. The last time I tried to use the dryer, there was a strong smell of burning, so haven't used it since!! I've just contacted a local repair man who said it may be the control board but hadn't come across the problem before so wasn't confident in tackling the problem and advised me to contact Beko themselves.
JA: What happened just before your Beko dryer displayed this message?
Customer: Nothing in particular - it's been doing this for some time - I just have to stay nearby so that I can keep pushing the "on" button. Very frustrating!!
JA: How long has this been going on with your Beko dryer? What have you tried so far?
Customer: It's been going on for several months. Have tried moving it out into the kitchen so it has more airflow around it, but not done anything since the smell of burning. Have unplugged it.
JA: Anything else we should know to help you best?
Customer: It also makes a banging sound, like the drum is vibrating a lot.
Submitted: 10 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 10 days ago.

Good morning,

You have reached justanswer.co.uk, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

How old is it ?

Customer: replied 10 days ago.
Hello Kevin, thank you for replying. It is nearly 7 years old and the numbers I have inside the door are:-
DSC85W(###) ###-####S/N 15-209325-02
Not sure which one is of help to you!!!
Expert:  KevinWhiteJA replied 10 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Expert:  KevinWhiteJA replied 10 days ago.

Sorry, I am not available for phone calls however, I am happy to help via chat.

If someone else is available for calls, they will call you.

Customer: replied 10 days ago.
Don't worry about the call - I thought it was you asking to ring me!!! I'm more than happy to do it over text!
Expert:  KevinWhiteJA replied 10 days ago.

Thanks.

It seems this appliance has two issues, the control board is faulty and will need replacement.

If the drum is banging then the belt may have snapped and will need replacement.

Are you willing to carry out replacement yourself ?

Customer: replied 10 days ago.
Not really!!! Think I would need someone to do them for me, sorry!
Expert:  KevinWhiteJA replied 10 days ago.

OK, no problem, I understand.

You may contact Beko and check if they can offer a fixed price repair.

The cost of repair will be around £150 including repair charges.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

Customer: replied 10 days ago.
Thank you for your help / brilliant service!!
Expert:  KevinWhiteJA replied 10 days ago.

I am glad, I could help.

You're welcome and Good Luck.

Cheers