How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5386
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

My Zanussi dishwasher is not working, 2 years old, approx 2

Customer Question

my Zanussi dishwasher is not working
JA: Do you know the model of your Zanussi dishwasher? How old is it?
Customer: 2 years old
JA: How long has this been going on with your Zanussi dishwasher? What have you tried so far?
Customer: approx 2 weeks
JA: Anything else we should know to help you best?
Customer: have not 6tried anything
Submitted: 9 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 9 days ago.

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 9 days ago.
ZDV12004FA
Expert:  KevinWhiteJA replied 9 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 9 days ago.
this is written on the user manual, however nothing mentioned inside the dishwasher except for the name of the brand
Expert:  KevinWhiteJA replied 9 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 9 days ago.
you there
Expert:  KevinWhiteJA replied 9 days ago.

It seems my previous messages did not go through.

Here it is again:

Please try this and let me know how it goes:

You may unplug it and remove the plinth (base panel below the door) of the appliance.

You will see a metal cover, remove this and then you can try and soak the water up from the base there.

After this is done, check the drain hose where it connects to house drain and make sure it is not clogged.

Then clean the mesh filter from inside and make sure it is not blocked.

Reconnect everything and plug it back, please let me know how it goes.

Expert:  KevinWhiteJA replied 9 days ago.

I hope this helps, please do not hesitate to ask any follow up questions.
I hope you enjoyed your experience with justanswer.co.uk today.
Have a wonderful day.
Thank you.

Customer: replied 9 days ago.
I am unable to do this
Customer: replied 9 days ago.
can you please arrange fir someone who can come to my place and check this for me?
Expert:  KevinWhiteJA replied 9 days ago.

I am afraid we do not provide home repairs.

You may contact Zanussi to book fixed price repair or let me know your postcode and I will search for someone in your area.

Customer: replied 9 days ago.
sorry but can you please share the contact of Zanussi, I tried looking for that and got your details rather
my postcode is W3 7SN
Customer: replied 9 days ago.
it will really help if you can suggest someone in my area
Expert:  KevinWhiteJA replied 9 days ago.

Thank you.

You may contact Repair care at 0333(###) ###-####/a> or Zanussi at 03445612612 to book repair.

Expert:  KevinWhiteJA replied 9 days ago.

If there is anything else I can help you with, please let me know.

Cheers

Customer: replied 9 days ago.
thanks
Expert:  KevinWhiteJA replied 9 days ago.

I am glad, I could help.

You're welcome and Good Luck.

Cheers