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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5386
Experience:  18+ years experience as Appliance Tech.
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Washer wont start on quick wash, washer is front loadind and

Customer Question

washer wont start on quick wash
JA: Is your washer top or front loading? How old is it?
Customer: washer is front loadind and 2 month old
JA: How long has this been going on with your washer? What have you tried so far?
Customer: tried other washing sequences it sometimes works butif i try quick wash it wont start,
JA: Anything else we should know to help you best?
Customer: i don't think so it is under guarantee
Submitted: 9 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 9 days ago.

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 9 days ago.
wtl8205 1w
Expert:  KevinWhiteJA replied 9 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 9 days ago.
still awaiting answer
Expert:  KevinWhiteJA replied 9 days ago.

Sorry, seems like previous message did not go through.

Please try this:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates, then reconnect everything and plug it back.

Then try any program and please let me know how it goes.

Expert:  KevinWhiteJA replied 9 days ago.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

Customer: replied 9 days ago.
will try later
Expert:  KevinWhiteJA replied 9 days ago.

OK, Cheers

Customer: replied 3 days ago.
Hi Kevin Washer still not working as it should, i tried your solution, but will not work on quick wash, it comes on eventually on down wash, it must be a very minor fault, even so it is not yet 2 month old,for Beko's reputation i think a technicion should look at it, or if it's not corrected then a new washer.
regards
Fred
Expert:  KevinWhiteJA replied 3 days ago.

Fred, I understand however, the appliance is still under warranty so you may contact Beko and get it repaired under warranty.

This may be a pressure switch and/or control board issue.

If there is anything else I can help you with, please let me know.

Cheers

Customer: replied 3 days ago.
Can you let me have the best Beko telephone number to ring regarding this problem
Expert:  KevinWhiteJA replied 3 days ago.

Yes, you may contact Beko at 0330(###) ###-#### and choose option 2 to book repair.

If there is anything else I can help you with, please let me know.

Cheers

Customer: replied 3 days ago.
Thanks
Expert:  KevinWhiteJA replied 3 days ago.

You're welcome and Good Luck.

Cheers