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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5411
Experience:  18+ years experience as Appliance Tech.
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I have a bosch washing machine model Exxcell. 8 Vario

Customer Question

I have a bosch washing machine model Exxcell. 8 Vario perfect I needa new door seal and have received one which lists Bosch WFD, WFL, WH, WXL, WXS models.
JA: Is your Bosch washer top or front loading? How old is it?
Customer: My question is this seal suitable for my machine.
JA: How long has this been going on with your Bosch washer? What have you tried so far?
Customer: A week.
JA: Anything else we should know to help you best?
Customer: Is the seal I have suitable?
Submitted: 15 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 15 days ago.

Good morning,

You have reached justanswer.co.uk, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 15 days ago.
Appliance number E_ NR.WAQ284 61 GB-15 FD94 04 00339
Customer: replied 15 days ago.
I do not need to know how to fit I need to know if the seal I have will fit my machine
Customer: replied 15 days ago.
Are you able to assist? Please help if you can, many thanks *****
Customer: replied 15 days ago.
I have nothing else to add.
Customer: replied 15 days ago.
I have no response from you ,is there a problem?
Expert:  KevinWhiteJA replied 15 days ago.

Tim,

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Expert:  KevinWhiteJA replied 15 days ago.

Please understand this is not a live chat service as we are not always available however, I will try to respond as soon as I can.

Expert:  KevinWhiteJA replied 15 days ago.

If you have bought part number# 00686004 then that is the correct part.

Expert:  KevinWhiteJA replied 15 days ago.

The part is available here on Bosch spares for £49.

If you want to replace it yourself, this "video" will give you an idea on how the replacement is done.

Expert:  KevinWhiteJA replied 15 days ago.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

Customer: replied 15 days ago.
I'm not happy as I'm not getting any where
Expert:  KevinWhiteJA replied 15 days ago.

Can you see the image that I have attached ?

What is the part number of the door seal that you have got with yourself ?

Customer: replied 15 days ago.
I understand, the part I have must be a pattern spare,I needed to know if the bosch models all use the same seal, does the reference WXL relate to my Exxcell 8.
Expert:  KevinWhiteJA replied 15 days ago.

No, all the Bosch models do not use same seal.

You should return that seal as it is not compatible with your appliance.

If there is anything else I can help you with, please let me know.

Cheers