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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5401
Experience:  18+ years experience as Appliance Tech.
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Why is my freezer alarm on, Hotpoint rz150 oh about 10

This answer was rated:

Why is my freezer alarm on
JA: What's the brand and model of your freezer? How old is it?
Customer: Hotpoint rz150 oh about 10 years
JA: How long has this been going on with your Hotpoint freezer? What have you tried so far?
Customer: Only noticed i5 today it’s beeping and no lights on but there is power in the other fridge
JA: Anything else we should know to help you best?
Customer: Just how to fix it

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

In the meantime, if you want to add something please feel free to add and I will read it while I am typing my response.

Customer: replied 12 days ago.
Are you still there?

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

Yes, please read my previous message.

If there is anything else I can help you with, please let me know.

Cheers

KevinWhiteJA and other Appliance Specialists are ready to help you