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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5436
Experience:  18+ years experience as Appliance Tech.
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Reset after errors, How to reset washer dryer zkg7143 after

Customer Question

Reset after errors
JA: What's the brand and model of your appliance? How old is it?
Customer: How to reset washer dryer zkg7143 after fault?
JA: How long has this been going on with your washer-dryer? What have you tried so far?
Customer: I have tried to back spinning several times but not spinning
JA: Anything else we should know to help you best?
Customer: The machine does not spinning
Submitted: 19 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 19 days ago.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

What was the error code displayed ?

Customer: replied 19 days ago.
No error code in spinning mode but no sign of spinning only dreinin
Expert:  KevinWhiteJA replied 19 days ago.

OK, Lets see if we can get an error code.

Please try this:

Press and hold the START button and button towards the left of it together.

Keep them held in and after a few seconds you will see E.. ??

Please let me know the error code.

Customer: replied 19 days ago.
E53 error
Customer: replied 19 days ago.
E 52
Customer: replied 19 days ago.
Sorry E52 is the right error
Expert:  KevinWhiteJA replied 19 days ago.

Thank you.

Expert:  KevinWhiteJA replied 19 days ago.

Sorry stepped out for few minutes.

Expert:  KevinWhiteJA replied 19 days ago.

E52 in your appliance indicates control is not getting signal from the motor.

I am afraid the motor and/or control board is faulty and will need replacement.

The cost of repair will be around £176 + repair charges.

You may contact Zanussi and check if they can offer some kind of repair plan to you.

Expert:  KevinWhiteJA replied 19 days ago.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.