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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5401
Experience:  18+ years experience as Appliance Tech.
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My ZCV48300XA cooker - when using any of the 4rings -start

Customer Question

My ZCV48300XA cooker - when using any of the 4rings -start at maximum setting to heat or cook anything — about 30 seconds after start the ring will shut down to half heat and continue this on/off sequence.It is so annoying when wanting to heat/cook anything quickley .What’s wrong with it ?
JA: Is your range gas or electric? How old is it?
Customer: About 5years—electric
JA: How long has this been going on with your range? What have you tried so far?
Customer: At least 2+ years
JA: Anything else we should know to help you best?
Customer: Nothing else really
Submitted: 12 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 12 days ago.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its PNC number (starts with 9...).

Customer: replied 12 days ago.
I think its86620732
Expert:  KevinWhiteJA replied 12 days ago.

Thank you.

As the issue is with all the rings and the ovens are both working fine, I am afraid the energy regulator and/or wiring block is causing this issue.

The cost of repair will be around £25 + repair charges.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful day.

Thank you.