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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5390
Experience:  18+ years experience as Appliance Tech.
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I have no power getting to my Hotpoint Aquarius, all trip

Customer Question

I have no power getting to my Hotpoint Aquarius, all trip switches are OK, what could it be please?
Submitted: 10 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 10 days ago.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 10 days ago.
Do you know if it can be fixed?
Expert:  KevinWhiteJA replied 10 days ago.

OK sure, I will assist you.

Please provide its complete model number.

Customer: replied 10 days ago.
I am at work, I will check when I get home
Expert:  KevinWhiteJA replied 10 days ago.

OK, have you already checked the plug fuse ?

How old is it ?

Customer: replied 10 days ago.
It's a moulded plug which I can't get into, only 5years old,hotpoint Aquarius
Expert:  KevinWhiteJA replied 10 days ago.

OK when you get back home, please try this and let me know how it goes:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates, then reconnect everything and plug it back.

Try a empty wash program on its hottest setting, if control comes on.

However, if it still has no power then I am afraid the power board is faulty and will need replacement.

The cost of repair will be around £155 + repair charges.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful evening.

Thank you.

Customer: replied 10 days ago.
How do I do a wash programme on a fridge freezer please? :-)
Expert:  KevinWhiteJA replied 10 days ago.

:) Hotpoint Aquarius is type of washing machine as well.

The compressor is running or its dead ?

Customer: replied 10 days ago.
There is no sound at all
Expert:  KevinWhiteJA replied 10 days ago.

OK, please leave it unplugged for 50 minutes with door open.

Then plug it back and see if it comes back on.

If after 50 minutes it is still dead then I am afraid the control board is faulty.

However, if it does work then please try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.

The problem should be resolved.

Customer: replied 10 days ago.
Is that both fridge and freezer doors open or just the fridge?
Expert:  KevinWhiteJA replied 10 days ago.

Both the doors open please.

Customer: replied 10 days ago.
It looks as if it is the control board as it hasn't started after 50 mins how much does it cost to repair the control board please?
Expert:  KevinWhiteJA replied 10 days ago.

Good morning,

The cost of repair will be around £170 including repair charges.

If there is anything else I can help you with, please let me know.

Cheers