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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5407
Experience:  18+ years experience as Appliance Tech.
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Rob, I have a Zanussi Electrolux 1200 6kg, It starts every

This answer was rated:

Hi Rob,
JA: Hi. How can I help?
Customer: I have a Zanussi Electrolux 1200 6kg
JA: Who makes your appliance? How old is it?
Customer: It starts every cycle but wont finish any......any suggestions?
JA: How long has this been going on? What have you tried so far?
Customer: It started a few weeks ago with just the 30 degree (economy) but now all cycles are the same. I haven't tried anything yet....hoping you will have some suggestions...........Thanks, Sabina
JA: Anything else we should know to help you best?
Customer: Not that I know of.

Good evening Sabrina,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 14 days ago.
The eashine machine is in a different house - I will have to go and get it
Customer: replied 14 days ago.
Model ZWF12070W Type HA942661
Customer: replied 14 days ago.
Hello.......Anyone there?

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Yes, I am here.

Customer: replied 14 days ago.
That is fine - Thank you.

Have you seen any flashing lights ?

Customer: replied 14 days ago.
I will ask now

From what you have described I believe the drain pump is clogged or pressure switch is jammed.

Please try this:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates.

Then remove the top off the appliance and locate the pressure switch with thin hose attached to it.

Now, remove this hose and blow through it, make sure it is not clogged.

Then with the top off the appliance, locate the hoses going into dispenser and clean them completely.

Then reconnect everything and plug it back.

Then try any program and please let me know how it goes.

It should work however, if the issue is still there you have to replace the control.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful evening.

Thank you.

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