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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5415
Experience:  18+ years experience as Appliance Tech.
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How can i check if my freezer is working, aeg 3 years, last

Customer Question

how can i check if my freezer is working
JA: What's the brand and model of your freezer? How old is it?
Customer: aeg 3 years
JA: How long has this been going on with your AEG freezer? What have you tried so far?
Customer: last week
JA: Anything else we should know to help you best?
Customer: just playing around with buttons not sure what im doing it keeps dropping temperature
Submitted: 15 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 15 days ago.

Good evening,

You have reached justanswer.co.uk, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

Expert:  KevinWhiteJA replied 15 days ago.

That should solve the freezer problem.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful evening.

Thank you.