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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5411
Experience:  18+ years experience as Appliance Tech.
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The oven wont heat up, electric and bought Dec 2018 but only

Customer Question

The oven wont heat up
JA: Is your oven gas or electric? How old is it?
Customer: electric and bought Dec 2018 but only used from Feb 2019
JA: How long has this been going on with your oven? What have you tried so far?
Customer: just stopped working and don't know what t do is it still in warranty
JA: Anything else we should know to help you best?
Customer: this is the inside code 859990967740 and 391713034170 look like it was made in Italy?
Submitted: 15 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 15 days ago.

Good evening,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its make and complete model number (from the label/rating plate located inside the door).

Customer: replied 15 days ago.
inside code 859990967740 and 391713034170
Expert:  KevinWhiteJA replied 15 days ago.

OK, I am unable to find anything with that number.

Expert:  KevinWhiteJA replied 15 days ago.

Is it Hotpoint SA3330HIX ?

Customer: replied 15 days ago.
I have a picture of the information that's on the inside?
Customer: replied 15 days ago.
its a hot point
Expert:  KevinWhiteJA replied 15 days ago.

Thank you.

I am afraid, this indicates an issue with the oven temperature sensor (thermostat) that is faulty and will need replacement.

When this is faulty oven suffers from uneven cooking or will not heat at all.

Expert:  KevinWhiteJA replied 15 days ago.

Are you willing to carry out replacement yourself ?

Customer: replied 15 days ago.
thanks
Expert:  KevinWhiteJA replied 15 days ago.

OK Perfect, the part is available for £24 + repair charges, to order the part please CLICK HERE.

If you want to replace it yourself, this VIDEO will give you an idea on how the replacement is done.

Expert:  KevinWhiteJA replied 15 days ago.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful evening.

Thank you.