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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5436
Experience:  18+ years experience as Appliance Tech.
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One of the burners on my gas hob is not lighting. All the

Customer Question

One of the burners on my gas hob is not lighting. All the others are ok. What can I do to fix it, please?
JA: What's the brand and model of your hob? How old is it?
Customer: Siemens EC7 or EC8. Difficult to see from the pictures in the handbook.
JA: How long has this been going on with your Siemens hob? What have you tried so far?
Customer: About 4 days. I’ve tried keeping the knob held down and very occasionally it does light.
JA: Anything else we should know to help you best?
Customer: I’ve just tried all the burners again and the wok one is not lighting either though the other 3 are fine.
Submitted: 20 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 20 days ago.

Good evening,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Unplug it and give it a good clean, then blow some air with hair dryer from safe distance.

It should now work however, if the issue is still there then igniter is faulty and will need replacement.

As this is a gas appliance it is recommended that the repair is done only by Gas safe engineer.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful evening.

Customer: replied 20 days ago.
Thanks but I’ve fixed it now.
Expert:  KevinWhiteJA replied 20 days ago.
Glad it is sorted:) You are welcome and Good luck