Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding. I'm sorry I can't make a call, but another expert can do it for you if you want. I will try to help you as best I can via chat. I am sorry that you faced this problem!
Please give me the manufacturer and model number of your device first. So then I have an overview. Please describe exactly what kind of problem you have. Is the wire what the door seal is holding out? I am happy to give suggestions online on how to fix it yourself. But if you really want to book a repair and want to make use of your guarantee, then I have to know exactly which manufacturer it is.
Please feel free to continue this topic if you have any further questions. I would be very happy to help you! With best regards, Erdal
I cannot do the telephone service I wrote to you as well. As soon as another expert accepts your request, they will be more than happy to call you. I can still help via the chat.
Okay do you have extra insurance on this unit or do they only have manufacturer warranty?
Of course I want to help you but you have to answer my question. I wrote to you 2 minutes ago to ask if you have a manufacturer's warranty or if you have insured the appliance separately?
So have I understood this correctly now? You don't know if you have warranty or insurance?
I don't know if they have problems with their internet or server. But they don't answer my messages. I wrote him another message earlier and here is the same message again:
So let me get this straight. You don't know if you have warranty or insurance?
Okay but do they now have a manufacturer's warranty or insurance? Which one do you have, so can I give you a service number where you can book a repair appointment? You'll have to answer my messages. I can't know which one you have both? I can also give you a suggestion on how you can repair it yourself if you like.
Okay, they wrote that the wire from the door seal came out. To reinstall it you have to remove the door. Did the rear wheel or the front wire come out on the door side?
There is once the wire on the door which has the door seal in the front. And there is one inside the vat that is missing the door seal. There are two different sweeties and you know exactly which one it is. But if you want to book a repair you have to call the service centre for free and book an appointment. Here is the free phone number:0333(###) ###-####/p>
Please I wish you the best of luck and success in doing so. You can write a message again at any time. I am always at your disposal. You can always take my help. You are always welcome to JustAnswer.co.uk