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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5436
Experience:  18+ years experience as Appliance Tech.
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I have a dishwasher drawer system that’s not working. Would

Customer Question

I have a dishwasher drawer system that’s not working. Would like to get it fixed ASAP
JA: What's the brand and model of your dishwasher? How old is it?
Customer: It’s a dish drawer no older than 5 years
JA: What have you tried so far with your dishwasher?
Customer: nothing. It doesn’t work
JA: Anything else we should know to help you best?
Customer: do you have an engineer local to OX173NG
Submitted: 19 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 18 days ago.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Expert:  KevinWhiteJA replied 18 days ago.

Good evening,
Without the information requested in my previous response, I can only give you a general answer, but I hope this helps.

OK, let us see if we can get an error code or if it will reset.

Please try this and let me know if you get any error codes/flashing lights:

Press and hold Keylock and then Start/Pause for 5 seconds.

Now all LEDs except Keylock are illuminated, press Start / Pause, check if any light is flashing.

Then press Keylock and then press Keylock again to remove the previous fault.

Press Power to exit and try again, please let me know how it goes.

I hope this helps, please do not hesitate to ask any follow up questions.
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Have a wonderful evening.