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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5411
Experience:  18+ years experience as Appliance Tech.
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I have an integrated AEG fridge that needs new seal and

Customer Question

Good morning I have an integrated AEG fridge that needs new seal and shelves Santo K 9 18 00-4i as it is integrated can't see any numbers on fridge itself
JA: How old is your AEG fridge?
Customer: Good question ...........I am not sure too old for espares to stock parts 1:)
JA: How long has this been going on with your AEG refrigerator? What have you tried so far?
Customer: don't understand this question am I talking to a robot
JA: What confuses you?
Customer: I need a new seal and shelves
JA: Anything else we should know to help you best?
Customer: the fridge ices up
Submitted: 14 days ago.
Category: Appliance
Customer: replied 14 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 14 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  KevinWhiteJA replied 14 days ago.

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its PNC number (starts with 9...) and/or complete model number (from the label/rating plate located inside the door).

Customer: replied 14 days ago.
923 801 715-02
Customer: replied 14 days ago.
no thanks just want to find out if any parts are compatible with this fridge, its worth 5 pounds to check but not 16 pounds¬!:)
espares no longer stocks them
Expert:  KevinWhiteJA replied 14 days ago.

Thank you for the PNC number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Expert:  KevinWhiteJA replied 14 days ago.

That is automated message and I am happy to help via chat.

Customer: replied 14 days ago.
hi are you able to tell me if i can get anything compatible with my fridge
Expert:  KevinWhiteJA replied 14 days ago.

Yes, all parts are available here on AEG spares.

Please check and let me know if you need help with any specific parts.

Expert:  KevinWhiteJA replied 14 days ago.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

Customer: replied 14 days ago.
please I need a new door seal
new plastic holders for the glass shelves
Customer: replied 14 days ago.
I have already looked on the website under AEG spares and it says the model number of my fridge is invalid
Expert:  KevinWhiteJA replied 14 days ago.

Well you should click on the URL that I attached earlier.

Expert:  KevinWhiteJA replied 14 days ago.
Expert:  KevinWhiteJA replied 14 days ago.

The holders can be ordered by clicking here.

Customer: replied 14 days ago.
the seal says it is for freezer, can you confirm that it will be compatible with the fridge
I clicked on the other link the shelf holders are not there
Expert:  KevinWhiteJA replied 14 days ago.

The PNC number that you provided shows model number as SK91800-4I.

The URLs that I have sent are for this model number.

If you a different one then please provide correct information.

Customer: replied 14 days ago.
I have taken the numbers from a sticker inside the fridge
Customer: replied 14 days ago.
Is it likely that the fridge and freezer bought at the same time would have the same door and seals??
The model number is ***** the instruction booklet that came with the fridge and is the same as the one on the sticker inside the fridge . I am un able to access the back as it is an integrated fridge
Customer: replied 14 days ago.
The vertical drop of the freezer seal is 6 cm longer than the fridge so it looks like the freezer one would not fit
is there a seal that would fit this fridge please
Customer: replied 14 days ago.
Is it just that the part is labelled for freezer by mistake as I have checked the numbers in my freezer and they are different so could it just be that it is mislabelled on the site, sorry that i didn't follow the right link initially on doing so I found all the bits i needed
Expert:  KevinWhiteJA replied 14 days ago.

Sorry stepped out few minutes.

Expert:  KevinWhiteJA replied 14 days ago.

Yes, all the parts are available on the URLs I sent earlier.

Expert:  KevinWhiteJA replied 14 days ago.

If you click here, you will find all the spares for your appliance.

Expert:  KevinWhiteJA replied 14 days ago.

If there is anything else I can help you with, please let me know.

Cheers