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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5407
Experience:  18+ years experience as Appliance Tech.
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My Bosch Exxcel is stuck on 1. because it didn’t quite

Customer Question

My Bosch Exxcel is stuck on 1. because it didn’t quite finish it s last sequence.
JA: Do you know the model of your Bosch appliance? How old is it?
Customer: About 10 years with no trouble.
JA: How long has this been going on with your Bosch appliance? What have you tried so far?
Customer: It happened once before and a nice lady from Bosch talked me through getting it back to start and getting rid of the lock sign.
JA: Anything else we should know to help you best?
Customer: Machine lights up but won’t start .Just has a0.01 and a lock key sign on.
JA: How long has this been going on with your Bosch lighting? What have you tried so far?
Customer: Just this year .Usually ok .I have drained the filter.
Submitted: 13 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 13 days ago.

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (starts with E nr).

Customer: replied 13 days ago.
WVD24520GR/06
Expert:  KevinWhiteJA replied 13 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Expert:  KevinWhiteJA replied 13 days ago.

Sorry, I am not available for phone calls however, I am happy to help via chat.

If someone else is available for calls, they will call you.

Customer: replied 13 days ago.
Please be quick.
Expert:  KevinWhiteJA replied 13 days ago.

Please try this:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates, then reconnect everything and plug it back.

Press and hold the START button for around 10 seconds to unlock the control.

Then try any program and please let me know how it goes.

Expert:  KevinWhiteJA replied 13 days ago.

That should solve the problem.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

Customer: replied 13 days ago.
Please cancel service.Took too long.Have had help from elsewhere.Please do not take payment.
Expert:  KevinWhiteJA replied 13 days ago.

For payments etc. please contact customer support as I can only provide technical assistance and do not deal in payments.

If there is anything else I can help you with, please let me know.

Cheers

Customer: replied 10 days ago.
Had no luck with your instructions on Saturday. A local technician fixed it for me yesterday. It was complicated. Going fine now..
Expert:  KevinWhiteJA replied 10 days ago.

OK, no problem, I understand.

Cheers

Customer: replied 10 days ago.
No one called me back.
Expert:  KevinWhiteJA replied 10 days ago.

For payments etc. please contact customer support as I can only provide technical assistance and do not deal in payments.

If there is anything else I can help you with, please let me know.

Cheers