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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5418
Experience:  18+ years experience as Appliance Tech.
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I have a Bosch Variop perfect serie 4 washing machine And

Customer Question

Hi I have a Bosch Variop perfect serie 4 washing machine And when I try and start the machine- it flashes the weight of the washing and the door lock light- and soes not start
JA: Is your Bosch washer top or front loading? How old is it?
Customer: Front loading
JA: How long has this been going on with your Bosch washer? What have you tried so far?
Customer: I have checked to see if there is any water inside; I have checked to see if any clothing stuck- no problems with either. I have also tried running it with nothing inside
JA: Anything else we should know to help you best?
Customer: No
Submitted: 16 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 16 days ago.

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 16 days ago.
ok
1 min pls
Customer: replied 16 days ago.
It is WAN28280GB
Customer: replied 16 days ago.
Hello Kevin- are you still there?
Expert:  KevinWhiteJA replied 16 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 16 days ago.
ok cheers
Expert:  KevinWhiteJA replied 16 days ago.

What do you mean by it flashes the weight ?

Expert:  KevinWhiteJA replied 16 days ago.

Can you attach an image of the control with that flashing lights etc ?

Customer: replied 16 days ago.
You start the machine and it says 8kg and then the door light flashes
Expert:  KevinWhiteJA replied 16 days ago.

OK and have you tried to clean the door lock and door seal ?

If yes then close the door bit harder than usual and see if it starts.

Customer: replied 16 days ago.
No difference
Customer: replied 16 days ago.
File attached (ZQV6LVZ)
Expert:  KevinWhiteJA replied 16 days ago.

OK, please try this:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates, then reconnect everything and plug it back.

Press and hold the START button and plug it back.

Let go off the button after around 10 seconds.

Then turn it on and turn it back off and turn it back on.

If you still see this error then press and hold the start button again and then turn the dial one click anti clockwise then back to off.

Repeat this step for around 4-5 times.

Then try any program and please let me know how it goes.

Customer: replied 16 days ago.
This is a better picture. The drum is empty of washing
Customer: replied 16 days ago.
I have just cleaned the seal- there is no difference Kevin
Expert:  KevinWhiteJA replied 16 days ago.

Thank you.

Please read my previous message and follow the instructions.

Customer: replied 16 days ago.
Please help- we’ve just come back from holiday and I got a load of soiled clothes from the baby to clean
Expert:  KevinWhiteJA replied 16 days ago.

Are you getting my messages ?

Expert:  KevinWhiteJA replied 16 days ago.

Can you read my instructions sent earlier ?

Customer: replied 16 days ago.
Customer: replied 16 days ago.
I will try
Expert:  KevinWhiteJA replied 16 days ago.

OK please try and let me know how it goes.

Expert:  KevinWhiteJA replied 16 days ago.

That should solve the issue and will reset the control.

However, if the issue is still there then I am afraid the door lock and/or control is faulty and will need replacement.

Expert:  KevinWhiteJA replied 16 days ago.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

Customer: replied 16 days ago.
Hi Kevin
Customer: replied 16 days ago.
It still did not work
Expert:  KevinWhiteJA replied 16 days ago.

OK then I am afraid the door lock and/or control is faulty and will need replacement.

Customer: replied 16 days ago.
Ok
Expert:  KevinWhiteJA replied 16 days ago.

If there is anything else I can help you with, please let me know.

Cheers