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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5418
Experience:  18+ years experience as Appliance Tech.
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Washing machine has stopped. All the display lights are

Customer Question

Washing machine has stopped. All the display lights are flashin and I cant open it to unload
JA: What happened just before your washer displayed this message?
Customer: I just loaded and startede it and a minute or sao later this happened
JA: How long has this been going on with your washer? What have you tried so far?
Customer: First time and I have disconnected the electric because all the lights were flashing on and off. But it wont let me in to remove anything
JA: Anything else we should know to help you best?
Customer: No just tell me what I can do now or please send somebody out
Submitted: 15 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 15 days ago.

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its make and complete model number (from the label/rating plate located inside the door).

Customer: replied 15 days ago.
It is a Hotpoint Smart Tech sadly though I cannot open the door to se the model no
Expert:  KevinWhiteJA replied 15 days ago.

Please try this:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates, then reconnect everything and plug it back.

Then try any program and please let me know how it goes.

Customer: replied 15 days ago.
what should I do now?
Expert:  KevinWhiteJA replied 15 days ago.

All flashing lights indicates either the drain is clogged and/or the control is faulty.

Please try previous advise and let me know how it goes.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.