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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5401
Experience:  18+ years experience as Appliance Tech.
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My Beko washing machine is not draining. It goes through the

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Hello. My Beko washing machine is not draining. It goes through the entire programme just washing. I have tried different programmes and the machine will only wash. The machine is WM6120W and was bought in August 2017. It is no longer under warranty. Do you have any suggestions about what needs to be done please?
JA: Is your Beko washer top or front loading? How old is it?
Customer: It is front loading and nearly 4 years old.
JA: How long has this been going on with your Beko washer? What have you tried so far?
Customer: it started yesterday evening. I had done 3 loads prior to this one. I turned the machine off and also power off at the wall. I tried different programs and all it does is wash. But it is still full of water.
JA: Anything else we should know to help you best?
Customer: I think I have covered everything.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Please try this:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates, then reconnect everything and plug it back.

Press and hold the START button for around 10 seconds to unlock the control.

Then try any program and please let me know how it goes.

Customer: replied 11 days ago.
Thank you for your instructions. I have cleaned the drain filter and have put on a rise cycle. The clothes are rinsed and currently on the spin cycle.

Perfect, Glad it is sorted:)

You're welcome and Good Luck.

I hope this helps, please do not hesitate to ask any follow up questions.

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Have a wonderful day.

Thank you.

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