Appliance Repair Questions? Ask a Technician for Answers ASAP
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My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
If the temperature inside is fine and it is not defrosting then yes it is just the light that has gone and will need replacement.
That should help however, if the issue is the temperature drops down then please try this:
Leave it unplugged and empty with door open for around 24-36 hours.Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.The problem should be resolved.However, if the issue appears again then the problem is with defrost operation.You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.
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