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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5390
Experience:  18+ years experience as Appliance Tech.
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Miele washing machine, Front. 4 years, Cleaned the filter,

Customer Question

Miele washing machine
JA: Is your Miele washer top or front loading? How old is it?
Customer: Front. 4 years
JA: How long has this been going on with your Miele washer? What have you tried so far?
Customer: Cleaned the filter, forgot to put plug back in. Water on floor. Put back in, but lights still flashing
JA: Anything else we should know to help you best?
Customer: When the water was pouring out I switched to finish. But it won’t stop flashing and it stays set n the programme it was in.
Submitted: 9 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 9 days ago.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 9 days ago.
Are you there?
Customer: replied 9 days ago.
Mod.WDA111 type HW07
Expert:  KevinWhiteJA replied 9 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 9 days ago.
I’ve tried resetting, but it stays the same. Holding start button, pressing on button, then press and release twice with start button
Expert:  KevinWhiteJA replied 9 days ago.

OK and what lights are flashing ?

Customer: replied 9 days ago.
I’ll try this way first please. Beeping. F error code. Red lights flashing check drainage and inle
Customer: replied 9 days ago.
Beeping stops after 1 minute. The rest stays on
Expert:  KevinWhiteJA replied 9 days ago.

OK, please unplug it and pull it out.

Then remove the drain pump filter and take help from someone and make sure the base of the appliance is clean and dry.

If water is still there it detects water has leaked in the base hence, it will keep on beeping.

Please let me know how it goes.

Customer: replied 9 days ago.
Right ok
Customer: replied 9 days ago.
Drain pump filter? Front?
Customer: replied 9 days ago.
In very tight so will take a minute
Customer: replied 9 days ago.
I’ve done that so shall I switch on etc
Expert:  KevinWhiteJA replied 9 days ago.

Yes the drain pump filter located inside the bottom front.

Expert:  KevinWhiteJA replied 9 days ago.

Yes, if it is all dry and clean then please try again and let me know how it goes.

Customer: replied 9 days ago.
With us moving the machine and gently tipping it water has poured out so we’re drying as we go
Expert:  KevinWhiteJA replied 9 days ago.

OK, it seems quite a lot of water has leaked in the base of appliance.

Customer: replied 9 days ago.
When there is no more water running we still won’t know whether it’s dry enough in base
Expert:  KevinWhiteJA replied 9 days ago.

You may plug it back and try a rinse/spin only program, let me know how it goes.

Customer: replied 9 days ago.
We’re struggling with the weight of it so pacing ourselves
Customer: replied 9 days ago.
it’s worked Tx! £5 has already been debited so will that be a further payt of £25/£30?
Expert:  KevinWhiteJA replied 9 days ago.

Excellent :) Glad it is sorted.

Expert:  KevinWhiteJA replied 9 days ago.

For payments etc. please contact customer support as I can only provide technical assistance and do not deal in payments.

Expert:  KevinWhiteJA replied 9 days ago.

You're welcome and Good Luck.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful weekend.

Thank you.