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Tim JA
Tim JA, Customer Service
Category: Appliance
Satisfied Customers: 2239
Experience:  Owner at Self-employed
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What does E22 mean on my hoover washing machine, I've just

Customer Question

What does E22 mean on my hoover washing machine, I've just had a new pump installed and it is still showing E22
JA: What happened just before your Hoover washer displayed this message?
Customer: Working ok
JA: How long has this been going on with your Hoover washer? What have you tried so far?
Customer: Replaced the pump
JA: Anything else we should know to help you best?
Customer: The machine fills and empty then stops saying E22
Submitted: 13 days ago.
Category: Appliance
Expert:  Tim JA replied 13 days ago.

Good afternoon, and welcome to the Technical section in JustAnswer, an independent paid question and answer platform that matches customers' questions to experts in various skills. My name is ***** ***** I'll be happy to help you today.

The standard investigation for E22 is to inspect the drain hose for any kinks or twists. Also, if has been wrongly installed then debris can collect at the lowest point. Is the drain hose outlet connected to a standpipe or a sink trap?

These are just some first steps, so please come back to me if the problem persists.

_____

There's no time pressure on this topic - it will stay open to you for many days, and you can reply at any time. I will be away from my desk sometimes, but will respond as soon as I can.

Customer: replied 13 days ago.
I have done all this, even bought a new pump and had it enstalled still E22
Expert:  Tim JA replied 13 days ago.

I'm not sure what you mean. Was the drain hose wrongly installed?

Customer: replied 13 days ago.
No nothing wrong with the drain hose
Expert:  Tim JA replied 13 days ago.

OK.   Is the drain hose outlet connected to a standpipe or a sink trap?

Customer: replied 13 days ago.
Standpipe
Expert:  Tim JA replied 13 days ago.

That's the better of the two methods. There remaining possibilities are:

1. The new pump is faulty;
2. The wiring between the control module and the pump is faulty;
3. The control module is faulty.

How old is the machine?

Customer: replied 13 days ago.
About 2 years
Expert:  Tim JA replied 13 days ago.

Hoover appliances come with a 10-year parts warranty. You would need to book with Hoover to claim under that warranty, and pay the labour for the repair, but at least there would be no parts cost.

To read more about the warranty terms, see the following page:

https://service.hoover.co.uk/repair-terms/