Appliance Repair Questions? Ask a Technician for Answers ASAP
My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).
OK, is it free standing or integrated appliance ?
OK, Thank you.
Dishwasher drain pump continuously running indicates water has leaked in the base of appliance and activated the anti-flood device.
You may unplug it and remove the plinth (base panel below the door) of the appliance.
You will see a white/grey plastic cover and above the white plastic base tray there is a metal cover.
Remove this and then you can try and soak the water up from the base there.
After this is done, check the drain hose where it connects to house drain and make sure it is not clogged.
Then clean the mesh filter from inside and make sure it is not blocked.
Reconnect everything and plug it back, then try again.
If it won't work and if you see tap symbol again then aquastop valve is faulty and will need replacement.
That should solve the issue.
I hope this helps, please do not hesitate to ask any follow up questions.
I hope you enjoyed your experience with justanswer.co.uk today.
Have a wonderful day.
I understand however, if machine was not running and if the water is turned on then doing that should not impact your appliance.
Please try previous advise and let me know how it goes.
You're welcome and Good Luck.