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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5436
Experience:  18+ years experience as Appliance Tech.
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I cannot turn on my Neff Induction Hob. It may have been

Customer Question

i cannot turn on my Neff Induction Hob. It may have been locked in error OR may have been unattended for some time, and has locked itself. Can you help. We have a party today!!
JA: Is your Neff hob gas or electric? How old is it?
Customer: its electric and 5 years old. THANKS
JA: How long has this been going on with your Neff hob? What have you tried so far?
Customer: it happened yesterday. We have tried many combinations of button pressing and also have unplugged it.
JA: Anything else we should know to help you best?
Customer: normally it works great- so its a mystery to us. Whats your suggestion,please?
Submitted: 18 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 18 days ago.

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (starts with E nr).

Customer: replied 18 days ago.
Kevin,we have a Neff Induction Hob for 5 years. Yesterday- it just stopped working. I am unsure if it is caused by being timed out, due to being left ON, or if we pressed a button while cleaning it. Can you help,please
Expert:  KevinWhiteJA replied 18 days ago.

Hello,

Do you know its model number (starts with E nr) or can you share an image of the control if you do not have the model number ?

Customer: replied 18 days ago.
will i email you a photo of the HOB. the installation paperwork says "9000832977" and " 940721"
Customer: replied 18 days ago.
Kevin, are you still there? Can you assist,please?
Expert:  KevinWhiteJA replied 18 days ago.

Yes, I am here sorry I thought you are sending a photo so was waiting for that.

Expert:  KevinWhiteJA replied 18 days ago.

To unlock the control please press and hold the LOCK/KEY button for around 10 seconds.

Customer: replied 18 days ago.
i have tried to press it for 10 seconds. what email do i send the photograph to?
Expert:  KevinWhiteJA replied 18 days ago.

If you are on a computer, use the blue document with up arrow symbol by the send to load Images/Photos/Pictures.

You have to write a word in the message box like "Pic 1" then choose only one picture then send, as it will not let you do several at once.

Expert:  KevinWhiteJA replied 18 days ago.

On mobile phone, you should be able to respond to a text with pictures.

Please only add one at a time.

Customer: replied 18 days ago.
kevin. i dont know what number to send it to.
Expert:  KevinWhiteJA replied 18 days ago.

You can attach the image here or upload it on mediafire and send the URL here so I can check.

Customer: replied 18 days ago.
photo attached
Customer: replied 18 days ago.
Kevin,do you think you can help me,please.
Rob
Expert:  KevinWhiteJA replied 18 days ago.

Thank you.

Please leave it unplugged for around 20 minutes.

Then press and hold the first button on the left and extreme right buttons together.

Keep them held in and plug it back, let go off the buttons after around 10 seconds.

Then turn it back on and off then back on, it should work now, please let me know how it goes.

Expert:  KevinWhiteJA replied 18 days ago.

Yes Rob, trying my best to help you.

Please follow previous advise and let me know how it goes.

Customer: replied 18 days ago.
we had it unplugged overnight. I tried your suggestion but NO JOY. I am wondering if the device has been turned off in an Automatic time limitation mode?
Expert:  KevinWhiteJA replied 18 days ago.

OK, is it completely dead or you see any error/flashing lights ?

Customer: replied 18 days ago.
completely dead- no life or light at all. It worked yesterday.
Expert:  KevinWhiteJA replied 18 days ago.

If it is not hard wired then please check the plug fuse.

If that is fine as well then I am afraid the control board is faulty and will need replacement.

Customer: replied 18 days ago.
the Plug is an integrated one. do the fuses fail in those? Also is there any other button combination that may work. How about the "Time Limitation". Is there anyway around that please?
Expert:  KevinWhiteJA replied 18 days ago.

No, the button combination I already advised and that has not reset the control.

This is not a oven so auto to manual will not work.

I am afraid there is no other way, you may contact Neff to book repair.

Customer: replied 18 days ago.
how do i cancel this support. it has not been of any assistance
Customer: replied 18 days ago.
The manual says there is an Automatic Time Limitation function
Expert:  KevinWhiteJA replied 18 days ago.

I understand your frustration however, keep in mind, I can only give you truthful information as simply telling you only what you wish to hear but what may not necessarily be true would only hurt you.

Expert:  KevinWhiteJA replied 18 days ago.

For payments etc. please contact customer support as I can only provide technical assistance and do not deal in payments.

Expert:  KevinWhiteJA replied 18 days ago.

Automatic time limitation function will not work if the control board is faulty and hob is dead.

Expert:  KevinWhiteJA replied 18 days ago.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.