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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5384
Experience:  18+ years experience as Appliance Tech.
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Neff coffee machine, C17KS61NO/01, tried everything machine

Customer Question

Neff coffee machine
JA: Do you know the model of your Neff coffee maker? How old is it?
Customer: C17KS61NO/01
JA: How long has this been going on with your Neff coffee maker? What have you tried so far?
Customer: tried everything machine is new
JA: Anything else we should know to help you best?
Customer: I have a red bar with a picture of a cup on the screen
Submitted: 6 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 6 days ago.

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

In the meantime, if you want to add something please feel free to add and I will read it while I am typing my response.

Customer: replied 6 days ago.
I have a red bar with a picture of what looks like a cup in the top left corner of the screen
Expert:  KevinWhiteJA replied 6 days ago.

Thank you.

Can you please attach an image of the control with that red bar cup ?

Customer: replied 6 days ago.
File attached (VT5Z2MV)
Expert:  KevinWhiteJA replied 6 days ago.

Thank you.

That is not a valid error, please leave it unplugged for around 10 minutes.

Then plug it back and try again, please let me know how it goes.

Customer: replied 6 days ago.
I left it switched off overnight and it didn’t change anything
Expert:  KevinWhiteJA replied 6 days ago.

OK and have you already tried to reset it to Factory settings ?

How old is it ?

Customer: replied 6 days ago.
Tried factory settings, machine is new ex display
Expert:  KevinWhiteJA replied 6 days ago.

OK if the machine is brand new you will have to contact Neff and book repair under warranty.

The control is stuck and will not reset.

Expert:  KevinWhiteJA replied 6 days ago.

You may try this as well before you contact Neff:

Leave it unplugged for around 10 minutes.

Then press and hold the first button on the left and extreme right buttons together.

Keep them held in and plug it back, let go off the buttons after around 10 seconds.

Then turn it back on and off then back on, it should work.

However, if the issue is still there you will have to contact Neff and get it repaired under warranty.

Customer: replied 6 days ago.
Issue is still there
Expert:  KevinWhiteJA replied 6 days ago.

OK, I am afraid the user interface is not reacting to reset.

Please contact Neff and get it repaired under warranty.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.