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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5436
Experience:  18+ years experience as Appliance Tech.
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Really finding it difficult to operate my new washer dry I

Customer Question

Hello really finding it difficult to operate my new washer dry I am looking for a wash programme as I like to dry separately - at the moment the machine is stuck in a 5 hour wash dry programme that I cannot change- please help
JA: Is your washer top or front loading?
Customer: front loading
JA: What have you tried so far with your washer?
Customer: everything - I am a disabled housebound lady and really need to use the machine
JA: Anything else we should know to help you best?
Customer: no really thank you i have a carer
Submitted: 17 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 17 days ago.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its make and complete model number (from the label/rating plate located inside the door).

Customer: replied 17 days ago.
Just looking
Customer: replied 17 days ago.
Bosch WNAD62 WNA134U8GB *****************3
Expert:  KevinWhiteJA replied 17 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Expert:  KevinWhiteJA replied 17 days ago.

You can turn the dial to Gentle Dry, Intensive Dry if you want to use Dry only program.

Customer: replied 17 days ago.
I want to wash the machine is stuck in a five hour programme!
Expert:  KevinWhiteJA replied 17 days ago.

Do you see any symbols, errors etc ?

Customer: replied 17 days ago.
5 H it a brand new one
Customer: replied 17 days ago.
Flashing the key too
Expert:  KevinWhiteJA replied 17 days ago.

The control is locked, to unlock the control press and hold the Speed Perfect and Finish in/ Time Dry buttons together for around 10 second to unlock the control.

Expert:  KevinWhiteJA replied 17 days ago.

Then you should be able to change the program.

Customer: replied 17 days ago.
Not working
Expert:  KevinWhiteJA replied 17 days ago.

Key is still flashing ?

Leave it unplugged for around 10 minutes then plug it back and try again.

Customer: replied 17 days ago.
Key still not flashing
Expert:  KevinWhiteJA replied 17 days ago.

If it is not flashing then try again and let me know how it goes.

Customer: replied 17 days ago.
Do I need to switch off at the wall not or hold the 2 buttons down
Customer: replied 17 days ago.
Now it’s saying 8h!!!
Customer: replied 17 days ago.
Key not flashing
Expert:  KevinWhiteJA replied 17 days ago.

The time delay is set.

As I said you have to leave it unplugged for few minutes.

Expert:  KevinWhiteJA replied 17 days ago.

Then plug it back and try another program.

Expert:  KevinWhiteJA replied 17 days ago.

That should have solved the problem.

I hope this helps, please do not hesitate to ask any follow up questions.
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