Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding. I'm sorry I can't make a call, but another expert can do it for you if you want. I will try to help you as best I can via chat. I am sorry that you faced this problem!
Steam should be coming out of the soleplate. If water comes out instead, this could be for the simple reason that the temperature is too low. Steam only arises from very high temperatures. It could be that the heater inside doesn't generate as much heat. But it can also be that it is still very much decalcified. Have you already descaled the device with a descaling agent?
Please feel free to continue this topic if you have any further questions. I would be very happy to help you! With best regards, Erdal
Depending on age and use, the heat development may weaken so that it cannot generate more steam quickly enough. As I said, this may be caused by a faulty heater. It can also be caused by limescale.
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