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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5386
Experience:  18+ years experience as Appliance Tech.
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My winterhalter uc series dishwasher, had cold water while

Customer Question

Hi , my winterhalter uc series dishwasher , had cold water while working or in cycle, but now won’t even fill up .? What’s the problem?
JA: What's the brand and model of your dishwasher? How old is it?
Customer: winterhalter up series L and 10 years old uc series L
JA: How long has this been going on with your dishwasher? What have you tried so far?
Customer: on Friday it happened and have replaced boiler element and machine won’t fill with water
JA: Anything else we should know to help you best?
Customer: No
Submitted: 6 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 6 days ago.

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

If the base of dishwasher is dry then this indicates an issue with the heating element located inside the appliance that is faulty and will need replacement.

You will have to contact the manufacturer and get it replaced.

Customer: replied 6 days ago.
I have replaced the heating element which is in the boiler , but machine won’t fill up now ?
Customer: replied 6 days ago.
Are you able to help
Expert:  KevinWhiteJA replied 6 days ago.

Have you cleaned the drain, water inlet etc ?

Customer: replied 6 days ago.
No , how do I do that ....
Customer: replied 6 days ago.
Has the water inlet have a mesh filter that needs cleaning ?
Expert:  KevinWhiteJA replied 6 days ago.

You will have to unplug the appliance and pull it out, then take help from someone and tip it backwards by around 45 degrees so excess water drains off completely.

After you have done this, check the drain hose where it connects to house drain and make sure it is not clogged.

Then please clean the mesh filter from inside and make sure it is not blocked.

Then clean the water inlet valve and hose.

Now, reconnect everything and plug it back; select any program.

It should work however, if the problem occurs again you will have to check the inlet valve and replace it.

Expert:  KevinWhiteJA replied 6 days ago.

Also check water supply hose is not kinked or trapped.

Customer: replied 6 days ago.
Ok brill
Expert:  KevinWhiteJA replied 6 days ago.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

Customer: replied 6 days ago.
Hi , machine filled up now but water is still cold .... I have replaced heating element?
Expert:  KevinWhiteJA replied 6 days ago.

OK and what about the thermostat ?

Customer: replied 6 days ago.
No have t changed that
Expert:  KevinWhiteJA replied 6 days ago.

Can you test it with a multi-meter before replacement ?

If it reads open circuit then replace it.

Customer: replied 6 days ago.
Ok
Expert:  KevinWhiteJA replied 6 days ago.

If there is anything else I can help you with, please let me know.

Cheers

Customer: replied 6 days ago.
Thanks, ***** ***** to find where thermostat is
Expert:  KevinWhiteJA replied 6 days ago.

It is located near the sump, sorry do not have its schematics.

You are welcome.