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Erdal Zal
Erdal Zal,
Category: Appliance
Satisfied Customers: 4117
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My fridge freezer is no longer working, lights are on but

Customer Question

My fridge freezer is no longer working , lights are on but contents of fridge are no longer cold
JA: What's the brand and model of your fridge? How old is it?
Customer: Hot point not sure of model but it is a fridge freezer with a 50/50 split & it is approx 6 years old. The freezer is not freezing new unfrozen items
JA: How long has this been going on with your refrigerator? What have you tried so far?
Customer: about a week , we have turned it on and off and have reset the thermostats and put the super cool and super freeze on all the time with no results
JA: Anything else we should know to help you best?
Customer: not really, it’s always been great up to know . We only recentlynoticeditbecause our individual ice creams were very soft in the freezer and our milk has gone off in the fridge and nothing is cold
Submitted: 16 days ago.
Category: Appliance
Expert:  Erdal Zal replied 16 days ago.

Good Morning

Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding.
I'm sorry I can't make a call, but another expert can do it for you if you want. I will try to help you as best I can via chat.
I am sorry that you faced this problem!

I've read what you've already done. You did everything right. If it still does not work afterwards, there may be various causes. It is possible that the thermostat, control electronics or compressor are faulty or defective. It has to be professionally checked once and, if necessary, repaired. If you switch on the device and keep the freeze button pressed for at least 5 seconds, do you hear the compressor and fan working?

Please feel free to continue this topic if you have any further questions. I would be very happy to help you!
With best regards,