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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5387
Experience:  18+ years experience as Appliance Tech.
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Hoover tumble dryer DNC D913B-80 will not run unless you

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hoover tumble dryer DNC D913B-80 will not run unless you roll the drum by hand and then close the door, you can hear the motor trying to turn and it smells until it turns
JA: Are you getting any error codes or messages from your Hoover dryer? How old is it?
Customer: no error coded its about 5 years old, it does have a 10 year parets g/tee
JA: What have you tried so far with your Hoover dryer?
Customer: turn the drum by hand and then close the door you might have to do the 2or 3 times before the drum turns on it own power
JA: Anything else we should know to help you best?
Customer: no

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

When you roll it and it starts it will always complete the full program ?

Customer: replied 7 days ago.
98% of the time, sometimes it stops and you open the door and roll it again and the it will carry on

OK and have you seen any flashing lights/errors etc ?

Customer: replied 7 days ago.
none what so ever

OK and where is the burning smell coming from ?

The drum or the bottom of the appliance or top ?

Customer: replied 7 days ago.
Ime sure its from somewwhere in the machind but not sure where its definatly not from the drum if you open the door you can smell fresh laundry even when empty
Customer: replied 7 days ago.
sorry about the typos......long nails
Customer: replied 7 days ago.
the burning smell is not there when the drum is rolling

OK, Thank you.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 7 days ago.
go ahead

This indicates the capacitor located next to the motor is faulty and will need replacement.

As the drum rotates when you roll it and will complete the program for around 98% of times the motor seems to be working fine.

You will have to replace the capacitor or get it replaced by Hoover.

Customer: replied 7 days ago.
thanks Kevin I thought it might either be the motor itself or maybe the belt (if it has one ) not that i know anything just a guess

OK, if you want you can unplug it and remove the top off the appliance.

Then check if belt is intact however, if the belt was broken the drum will not rotate at all.

You're welcome and Good Luck.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful day.

Thank you.

Customer: replied 7 days ago.
many thanks kevin but not a job for a female

You're welcome and Good Luck.


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