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James, Handyman
Category: Appliance
Satisfied Customers: 8012
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
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I am trying to get help with my steam gererator iron,

This answer was rated:

I am trying to get help with my steam gererator iron
JA: What's the brand and model of your product?
Customer: bel07759 surge pro
JA: What have you tried so far?
Customer: the iron has stopped heating up
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no

Hello and welcome to JustAnswer! This is James, I'm an appliance repair technician with over 10 years of experience, and I'll be assisting you today

Sorry to hear your appliance is having issues, please stand by while I find the answer for you, this is not an immediate service however I will try and respond as soon as possible.
To confirm the sole plate is not heating up, does it also not produce steam?

James and other Appliance Specialists are ready to help you
Customer: replied 14 days ago.
Customer: replied 14 days ago.
Customer: replied 14 days ago.
Cancel the call please
Customer: replied 14 days ago.
What is happening with my online call
Customer: replied 14 days ago.
Where is my online conversation

This is not an immediate service I am afraid, it can take time for experts to respond, as they will need time to go away and look into the fault, but we do try and respond as soon as possible.

I have cancelled your call as requird.

What lights are showing on the steam generator?

Customer: replied 14 days ago.

The call has been cancelled.

Without the information requested I can only provide generic advice at this stage, but happy to elaborate once you provide the addition info.
For now I hope you may find this initial guidance useful.

As your not getting any heat but have power going to the steam generator this points to a faulty PCB, the cost of repair would be 80% the cost of a replacement so would suggest as the unit is likely out of warratny you seek to replace rather than repair.